Computer Products Services and Support
Superior Service before and after the sale, that's what you experience when you shop with AITEXPRESS.COM. We offer a variety of services to see you through every transaction from start to finish.
Order by Phone: Monday - Friday, 8:00 AM to 6:00 PM EST 866-343-9419
Order by Fax: 24-hour FAX line 203-230-8275
Order online: www.aitexpress.com
ONLINE ORDERING
AITEXPRESS.COM is the premier shopping solution for all of your technology needs! With flexible and powerful product searching, an easy-to-use interface, real-time pricing and inventory levels, and loads of special features and personalized options, AITEXPRESS.COM is designed to increase your productivity. Here are just a few of the online resources available to you:
- Extensive Product Information and Galleries
- Online Payment Options
- Backorder Notifications
- Downloadable Content
- Personalized Watch Lists
- And so much more!
MINIMUM ORDER
A $2 service charge will be added to all orders under $250.
CREDIT
AITEXPRESS.COM offers a wide assortment of payment options and credit support, including:
COD, Net Terms, Electronic Funds Transfer, PayPal online payment option, COD Company Check/Cash/Certified Funds, Prepay, Visa/MasterCard/American Express/Discover, Wire Transfer. For more information, please contact us today.
RETURNED CHECKS
Customers with checks returned because of insufficient funds will be assessed a $25 service charge and are required to immediately wire transfer the amount due.
TAX REQUIREMENTS
All customers residing in the state of CT are required to pay 6.0% tax on all purchases.
SHIPPING & FREIGHT
Same day shipping! With our 12 national warehouses, we can reach 99.9% of the nation's buying power index in 1-2 days UPS Ground.
Orders received and credit approved by 4:00 PM EST will ship same day in most cases.
Large screen TVs and other heavy or bulky items may incur significantly higher freight charges than are shown. Please contact a Sales or Customer Service Representative for more information.
BACKORDERS
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.
DAMAGES
AITEXPRESS.COM's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
- Note any damages on the receipt.
- Refuse the shipment (if possible) so that it is returned to our warehouse for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact us for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.
REFUSED ORDERS
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.
LOST SHIP
Track your shipment online at UPS or FEDEX. If it has been lost, please contact your sales or credit representative.
DROP SHIP
AITEXPRESS.COM offers drop shipping services for resellers. Simply fax us confirmation of your drop shipment on company letterhead, which will be kept on file at our corporate office.
RETURNS
AITEXPRESS.COM accepts returns at our Hamden, CT location only. You must have a Return Authorization (RA) number before returning any merchandise to us. Request an RA number online using our RA Request Form (requires secure access) or call us directly for your RA number at 866-343-9419 (ext. 2). Be sure to note our return policies to avoid additional charges.
RA REQUEST
Before returning a shipment, you must obtain a RETURN AUTHORIZATION (RA) number. Request an RA number online using our RA Request Form (requires secure access) or call us directly at 866-343-9419 (ext. 2).
Have the following information ready:
- Account Number
- Full Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem
For your convenience, you may fax the information to us using our Return Authorization fax form, at 203-230-8275. For a copy of this form which includes a shipping label please call us at 866-343-9419 (ext. 2).
POLICIES
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (10) days only. Any products returned after the expiration date will be refused.
- AITEXPRESS.COM credits based on purchase price or current price, whichever is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
SPECIAL RETURNS
Xbox
Xbox Consoles - AITEXPRESS.COM tracks serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Customer is responsible and will be billed for any missing parts.
Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Reseller will be billed for missing parts.
Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles - AITEXPRESS.COM tracks serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.
PlayStation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles - AITEXPRESS.COM tracks serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
JVC: No returns for credit on color television, VCR, DVD or camcorder. Authorized service center repair only (866-343-9419)
Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (866-343-9419)
Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (866-343-9419)
WARRANTIES - In General
Product warranties are provided by the manufacturer. D&H administers the individual manufacturer warranty, which may include returning defective products to AITEXPRESS.COM, sending products to a factory authorized repair center, or factory direct returns. AITEXPRESS.COM must abide by the return policies dictated by our manufacturers.
TECHNICAL SUPPORT - In General
Technical support services are provided FREE by our in-house tech support team Monday through Friday, 8:00am to 6:00pm EST. Our technical engineers benefit from ongoing training and access to the most comprehensive information libraries available.
AITEXPRESS.COM reserves the right to modify the above terms and conditions at any time without notification of our resellers.
